1. Information We Collect
When you register for PALS ABA services or campaigns—such as scheduling an intake, signing up for program updates, or requesting consultation—we collect the following personal information:
- Contact details: name, email address, phone number
- Child/family information: age, diagnosis, treatment goals (if provided)
- Optional demographic or communication preferences you choose to share
This information is collected to process your request and provide high-quality, personalized ABA services.
2. How We Use Your Information
We use your personal data for purposes including:
- Responding to your inquiry and managing registration or appointment requests
- Delivering relevant program, event, or service communications (with your consent)
- Improving our services and maintaining operational quality
3. Data Sharing and Disclosure
Your personal information is used internally by our care team and administrative staff only. We do not sell or rent your data. We may share information in the following limited circumstances:
- With trusted third-party contractors supporting service delivery or operations (e.g. scheduling, billing), under confidentiality agreements
- To comply with legal obligations or protect safety (e.g., reporting suspected child abuse or in response to legal process)
- In the event of a business transfer or merger, where data may be transferred under comparable privacy protections
4. Your Privacy Rights
If you’re a California resident, you have additional rights under CalOPPA (California Online Privacy Protection Act) Wikipedia:
- The right to review, update, or correct your personal data we hold
- The right to withdraw consent for specific communications
- The right to request disclosure of any data sharing
- The right to request deletion of your information, where permitted by law
For all users, you may also:
- Opt-out of certain communications at any time—such as program updates or newsletters—by replying with “STOP” or contacting us directly at intake@palsaba.com
- Request assistance or more information by replying “HELP” to text communications or emailing intake@palsaba.com
5. Data Security and Retention
We implement industry-standard safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, please understand that no system is absolutely error-free or impervious to attack.
We retain personal data only as long as necessary for the purposes outlined above, or as required by applicable law.
6. Children’s Privacy
If your child is under the age of 13, please note that we only collect information with parental or guardian consent, and handle such data with extra care according to applicable privacy laws.
7. Updates to This Policy
We may update this privacy statement from time to time. Any changes will be posted on our website. If the revision materially affects your privacy rights, we will notify you via email or message.
8. Contact Us
If you have questions about this policy, wish to access or correct your information, or want to exercise your rights, please contact us at:
Email: intake@palsaba.com
Phone: (714) 951-3772